1. Booking & payment procedure
All payments are due in advance of occupation.
If payment is not made by credit card In addition to the full cost of your stay a deposit of £150 may be taken to cover damages.
Bookings will be confirmed on receipt of the appropriate deposit or, if appropriate, full payment. Upon receipt of the appropriate payment we will send you written confirmation of your booking by email only, detailing the total cost of your stay. You may extend your stay at any time, right up until 7 days before departure subject to availability. No extra fees are charged for late bookings, but payment must be made in full and should be paid by cash, bank transfer, bankers draft, credit and debit cards. All prices quoted are in UK Pounds Sterling and are correct at the time of publication.
Payment must be made to us in UK Sterling.
A 2% surcharge is made on all payments by Credit/Debit cards.
2. If you change your booking
If you wish to change your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however you will be obliged to pay for any additional expenses that are incurred as a result. In addition, we may charge, at our discretion, an administration fee of up to a maximum of £50 per person to cover the necessary costs incurred. If you decide to change your stay in any way once it has commenced (e.g. change accommodation or the duration of your stay), we accept no liability for any loss, damage or additional expense and we cannot guarantee a refund of any costs already paid by you.
3. If we cancel your booking
In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and subject always to the next clause, we will refund your deposit and any other sum you have paid to us which shall constitute full settlement.
4. Inclusive services
A full inventory of furniture, equipment and utensils is also provided. Please note: No items must be removed from the apartment during your stay.
Unless otherwise specified our apartments include free broadband wireless connection, plasma TV with all major Sky channels plus a DVD and CD player. Fully equipped kitchen with oven, microwave, dishwasher and washing machine. Full weekly service including replacement towels and fresh bed linen. 24hour CCTV monitored underground car park with keypad access and space allocation for a guest. No additional service charges or bills (excluding telephone). Exclusive private health club membership.
5. Number of occupants
The maximum number of people as agreed on your booking confirmation can stay at any one time. Only those persons listed on the Booking Form may occupy the apartment. The apartment cannot be re-let/sublet to any other group/party without the written approval of Lanes Serviced Apartments. The number of persons permitted to occupy the apartment is limited to the number of beds available. Under no circumstances may more than the maximum number of persons specified in the apartment description occupy the apartment except by prior written agreement with Lanes Serviced Apartments. Lanes Serviced Apartments, reserve the right to refuse admittance to the apartment to the hirer and their party if they are in breach of this condition.
6. Check-in and Check-out
The rules for check-in and check-out are set by Lanes Serviced Apartments.
All apartments are usually available for occupation between 2:00pm and 5.00pm on the day of arrival. Guests must telephone Lanes Serviced Apartments at least 1 hour before arrival so we can arrange to meet & greet guests at the apartment.
All apartments must be vacated by 11:00am on the day of departure, and keys provided must be returned by 11:00am on that day. Arrangements can be made for return of keys on alternative days prior to the day of departure and after hours, subject to prior arrangement and surcharges
If there is any delay in vacating the apartment beyond the agreed time, a full day's rental, is charged to the client. Please note that the Security deposit will not be returned at the time of check out. This will be returned within 14 days after the check out date subject to loss, damages or incurred incidental costs.
7. Damages liability
The hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.
Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our office. The cost of the repair or replacement must be agreed with and paid to Lanes Serviced Apartments.
The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void.
8. Force Majeure – “Greater Force”
We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events of ‘force majeure’. In these Booking Conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside our or the relevant suppliers’ control.
9. Liability
We use all reasonable efforts to try and ensure that the accommodation offered by us is properly arranged and that the suppliers of the apartments maintain reasonable standards. We accept responsibility to take reasonable care in the organisational aspects of the stay but we are not liable and cannot be held responsible for actions of other property dwellers or owners, providers of transport or any other suppliers involved in your stay. We cannot be held responsible for the loss or damage to any fixtures & fittings, goods or personal belongings at the accommodation. We are specifically not liable for events outside our reasonable control or if there has been no default or neglect by us and in no event shall we be liable for any special, indirect or consequential loss, including loss of profit. This limitation does not apply to fatal or other personal injury resulting from our negligence or that of our employees. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.
10. Termination by Lanes Serviced Apartments
Lanes Serviced Apartments has the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Lanes Serviced Apartments is not obliged to provide or locate alternative accommodation. The period of notice and the proportion of refund are at the discretion of Lanes Serviced Apartments.
11. Injury or loss
Lanes Serviced Apartments cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation.
Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
12. Rights of access
Representatives of Lanes Serviced Apartments or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
13. Complaints
We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office as soon as possible to Lanes Rentals, 27 Shirwell Crescent, Furzton Lake, Milton Keynes, MK4 1GA or by email to info@lanesmk.co.uk Lanes Serviced Apartments will take all reasonable steps to settle the problem. Lanes Serviced Apartments shall not have any liability for any complaint submitted after the completion of the rental period.
14. Usage & Nuisance Behaviour
The apartments cannot under any circumstances be used for partying playing loud music or general nuisance behaviour. Guests must have regard for other occupants in the building. Loud music cannot be played after 11pm and before 9am. Lanes Serviced Apartments management reserve the right to terminate your stay and contract if they deem such behaviour has occurred. In the event of such a breach the FULL security deposit will be retained by Lanes Serviced Apartments. No refund will be made if such behaviour is deemed to have occurred.
15. Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions and are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit or apartment fee also indicates acceptance of these terms and conditions.